Dispatch is exception handling
A clean optimisation run is the easy part. The work is the clinic overrun, the missing driver and the wheelchair trip that arrived as a phone call.
How the platform is used
Operators who have run dial-a-ride already know this. Software that hides the override button will be bypassed with a radio and a notebook.
maas.maker keeps proposed assignment, locked trips and an end-of-day close-out. That is the dispatch product. The map is a view, not the purpose.
Training a new dispatcher on exceptions is more valuable than another heatmap.
Dispatch is exception handling
A clean optimisation run is the easy part. The work is the clinic overrun, the missing driver and the wheelchair trip that arrived as a phone call.
One trip object
Web, app and telephone bookings share identifiers so a change on one channel updates the others.
Live assignment
Compatible trips share a vehicle inside published windows. Dispatchers keep a lock for exceptions.
Driver tools
Drivers see the next stop, rider notes and boarding status without a consumer super-app.
Operations reporting
Completed, cancelled and missed trips export for finance and compliance teams.
How the platform is used
Operators who have run dial-a-ride already know this. Software that hides the override button will be bypassed with a radio and a notebook.
maas.maker keeps proposed assignment, locked trips and an end-of-day close-out. That is the dispatch product. The map is a view, not the purpose.
Request a demoHow a tenant goes live
Scope
We walk through service type, fleet, booking channels and the reports you already have to file.
Configure
Branding, stops, hours, vehicle classes and assignment rules land in one tenant.
Train
Dispatchers, drivers and coordinators practise on the live board before opening hours.
Go live
The first operating weeks are coached. Exceptions, not the happy path, are the real product.
Modules you can combine. One tenant.
Start with booking, dispatch and the driver app. Add passenger apps, pooling rules, feeds and exports when the service needs them.
Explore the modulesA configured walkthrough, not a marketing video only. We look at your service type and fleet.
Questions teams ask
White-label software for booking, dispatching and reporting demand-responsive transport. It is not a consumer ride-hail brand.
No. Customers run the service with their own fleet or contracted carriers.
USD is the list-price base. You can switch the calculator to Australian dollars, New Zealand dollars or euro. Final contract currency is confirmed in a proposal.
Yes. Book a conversation and we walk through a configured tenant for your service type.
Plan a working demo
Share fleet size, service type and the outcome you need. We reply with a working demo path, not a generic brochure.