US NEMT software
Non-emergency medical transportation is a benefit, usually paid by Medicaid or a health plan. Operations still need a live board. Claims stay in the broker or payer system.
How the platform is used
US NEMT work is appointment-driven. Dialysis, oncology and pharmacy trips punish late vehicles. Brokers already have utilisation tools. Providers still need dispatch, driver instructions and proof the trip ran.
maas.maker can be the operations layer under a broker contract. It does not determine Medicaid eligibility and does not submit CMS claims.
Where a transit agency also operates NEMT, keep those trips in a separate service product so FTA-funded demand response and medical-benefit trips are not mixed in one total.
US NEMT software
Non-emergency medical transportation is a benefit, usually paid by Medicaid or a health plan. Operations still need a live board. Claims stay in the broker or payer system.
Appointment reverse-plan
Pickup is calculated from appointment time plus clinic dwell.
Clinic clusters
Same-centre trips share a vehicle only when notes allow.
Trip records
Complete, cancel and no-show timestamps export to the broker.
Will-call returns
Return trips can wait for a clinic to release the rider.
How the platform is used
US NEMT work is appointment-driven. Dialysis, oncology and pharmacy trips punish late vehicles. Brokers already have utilisation tools. Providers still need dispatch, driver instructions and proof the trip ran.
maas.maker can be the operations layer under a broker contract. It does not determine Medicaid eligibility and does not submit CMS claims.
Request a demoHow a tenant goes live
Scope
We walk through service type, fleet, booking channels and the reports you already have to file.
Configure
Branding, stops, hours, vehicle classes and assignment rules land in one tenant.
Train
Dispatchers, drivers and coordinators practise on the live board before opening hours.
Go live
The first operating weeks are coached. Exceptions, not the happy path, are the real product.
Modules you can combine. One tenant.
Start with booking, dispatch and the driver app. Add passenger apps, pooling rules, feeds and exports when the service needs them.
Explore the modulesA configured walkthrough, not a marketing video only. We look at your service type and fleet.
Questions teams ask
White-label software for booking, dispatching and reporting demand-responsive transport. It is not a consumer ride-hail brand.
No. Customers run the service with their own fleet or contracted carriers.
USD is the list-price base. You can switch the calculator to Australian dollars, New Zealand dollars or euro. Final contract currency is confirmed in a proposal.
Yes. Book a conversation and we walk through a configured tenant for your service type.
Plan a working demo
Share fleet size, service type and the outcome you need. We reply with a working demo path, not a generic brochure.