NEMT transportation software
Software for non-emergency medical trips where the destination is a clinic, dialysis centre or pharmacy, and the payer is not a transit farebox.
How the platform is used
NEMT is not ADA paratransit. It is usually a Medicaid or health-plan benefit with its own eligibility, prior authorisation and claims path. Brokers and providers still need a live operations picture: who is riding, which vehicle is assigned, whether a return trip is standing by.
maas.maker treats NEMT as a service product with appointment times, dwell times at clinics, attendant requirements and no-show handling. It does not submit Medicaid claims and does not replace a broker's utilisation-management system.
Where a public transit agency also runs NEMT under contract, the same tenant can keep NEMT trips distinct from general-public microtransit so cost allocation stays clean.
NEMT transportation software
Software for non-emergency medical trips where the destination is a clinic, dialysis centre or pharmacy, and the payer is not a transit farebox.
Appointment-aware trips
Pickup is planned backwards from an appointment time with a dwell buffer, not from a generic wait window.
Clinic clustering
Several dialysis riders heading to the same centre can share a vehicle when medical notes allow.
Broker-ready records
Completed, cancelled and no-show trips export with timestamps. Claims logic stays in the broker system.
Least-necessary notes
Rider notes should describe boarding needs, not clinical diagnoses. Access to notes is role-based.
How the platform is used
NEMT is not ADA paratransit. It is usually a Medicaid or health-plan benefit with its own eligibility, prior authorisation and claims path. Brokers and providers still need a live operations picture: who is riding, which vehicle is assigned, whether a return trip is standing by.
maas.maker treats NEMT as a service product with appointment times, dwell times at clinics, attendant requirements and no-show handling. It does not submit Medicaid claims and does not replace a broker's utilisation-management system.
Request a demoHow a tenant goes live
Scope
We walk through service type, fleet, booking channels and the reports you already have to file.
Configure
Branding, stops, hours, vehicle classes and assignment rules land in one tenant.
Train
Dispatchers, drivers and coordinators practise on the live board before opening hours.
Go live
The first operating weeks are coached. Exceptions, not the happy path, are the real product.
Modules you can combine. One tenant.
Start with booking, dispatch and the driver app. Add passenger apps, pooling rules, feeds and exports when the service needs them.
Explore the modulesA configured walkthrough, not a marketing video only. We look at your service type and fleet.
Questions teams ask
White-label software for booking, dispatching and reporting demand-responsive transport. It is not a consumer ride-hail brand.
No. Customers run the service with their own fleet or contracted carriers.
USD is the list-price base. You can switch the calculator to Australian dollars, New Zealand dollars or euro. Final contract currency is confirmed in a proposal.
Yes. Book a conversation and we walk through a configured tenant for your service type.
Plan a working demo
Share fleet size, service type and the outcome you need. We reply with a working demo path, not a generic brochure.