ADA paratransit and software limits
Complementary paratransit is an eligibility-based ADA duty. General demand response is a service type. Software can store status. It cannot determine eligibility.
How the platform is used
49 CFR 37.3 defines demand responsive service as transport that is not fixed route. National RTAP emphasises that complementary paratransit is treated separately in FTA Circular 4710.1.
On-demand service to the general public still has ADA duties, including equivalent service if inaccessible vehicles are acquired. Agencies that mix taxis or TNCs into paratransit must still provide equivalent access for wheelchair users.
A useful system stores eligibility flags, vehicle accessibility, reservation cut-offs and on-time records. A dangerous system pretends those fields are a legal determination.
ADA paratransit and software limits
Complementary paratransit is an eligibility-based ADA duty. General demand response is a service type. Software can store status. It cannot determine eligibility.
One trip object
Web, app and telephone bookings share identifiers so a change on one channel updates the others.
Live assignment
Compatible trips share a vehicle inside published windows. Dispatchers keep a lock for exceptions.
Driver tools
Drivers see the next stop, rider notes and boarding status without a consumer super-app.
Operations reporting
Completed, cancelled and missed trips export for finance and compliance teams.
How the platform is used
49 CFR 37.3 defines demand responsive service as transport that is not fixed route. National RTAP emphasises that complementary paratransit is treated separately in FTA Circular 4710.1.
On-demand service to the general public still has ADA duties, including equivalent service if inaccessible vehicles are acquired. Agencies that mix taxis or TNCs into paratransit must still provide equivalent access for wheelchair users.
Request a demoHow a tenant goes live
Scope
We walk through service type, fleet, booking channels and the reports you already have to file.
Configure
Branding, stops, hours, vehicle classes and assignment rules land in one tenant.
Train
Dispatchers, drivers and coordinators practise on the live board before opening hours.
Go live
The first operating weeks are coached. Exceptions, not the happy path, are the real product.
Modules you can combine. One tenant.
Start with booking, dispatch and the driver app. Add passenger apps, pooling rules, feeds and exports when the service needs them.
Explore the modulesA configured walkthrough, not a marketing video only. We look at your service type and fleet.
Questions teams ask
White-label software for booking, dispatching and reporting demand-responsive transport. It is not a consumer ride-hail brand.
No. Customers run the service with their own fleet or contracted carriers.
USD is the list-price base. You can switch the calculator to Australian dollars, New Zealand dollars or euro. Final contract currency is confirmed in a proposal.
Yes. Book a conversation and we walk through a configured tenant for your service type.
Plan a working demo
Share fleet size, service type and the outcome you need. We reply with a working demo path, not a generic brochure.